The ITSM webinar series, organized by ManageEngine, with Rob England (aka IT Skeptic) as the speaker, will be presented in 6 parts. The third series discusses about Improved Service Qualtiy – service desk metrics.The ITSM webinar series, organized by ManageEngine, with Rob England (aka IT Skeptic) as the speaker, will be presented in 6 parts. The third series discusses about Improved Service Qualtiy – service desk metrics.Rob England, IT Skeptic, ITSM, manageengine, webinar, Service desk, help desk technology

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The original article/video can be found at Improving service quality – ITSM webinar series #3Improving service quality – ITSM webinar series #3