Solid change management capability will help you boost your ITSM maturity, break out of the “firefighting mode,” align IT activity with business objectives, and transform IT from a service provider to a business innovator. However, these benefits don’t come easily
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As mobile devices continue to replace PCs in the workplace, we are witnessing an unprecedented increase in enterprise mobility. Today, smartphones and tablets are ubiquitous, and employees can access most of their business applications while on the go. Education, manufacturing, and health care are a few of the industries that have responded well to the mobile trend, allowing employees to securely access corporate data from personal and company-owned mobile devices securely