What drives a compelling shopping experience for your IT customers?
Sometimes being a customer of an IT Department is like visiting the worst shop in the world.Imagine that you need a new mobile device but you have only one place to shop for it. You go into the shop and there is no stock on the shelves. Not just stock, but there’s no mention of the opening and closing time and no details of to how to go about ordering. There’s a telephone in the corner and you give a ring to ask whether you can order a mobile device. The customer care person on the other end isn’t too sure and has to check with someone else to get back to you.In the outside world this would seem completely crazy and undoubtedly the business loses many customers. However, this is how many IT Departments treat their customers and users every day without having a service catalog in place
Take Heart, ManageEngine Products Are Not Vulnerable to The Heartbleed Bug
Except the most recent version of Desktop Central (build 90000), no other ManageEngine product is vulnerable to the Heartbleed bug.
HDI 2014, the Conference Beautiful!
This year, HDI was held in Orlando, Florida, which carries the nickname “The City Beautiful.” Attending the conference for the umpteenth time, we strongly feel that HDI should adopt the moniker ” The Conference Beautiful.” It was truly a wonderful experience for all of us here at ManageEngine. With scores of people visiting us at our booth, it was a time of introductions, conversations, and intense learning. One of the highlights of HDI 2014 was our very own infotainer, Anders Boulanger, who was a busy man the entire time, showing visitors how to remove complexity and strike gold in their IT service management operations with a world-class solution like ServiceDesk Plus
Desktops vs. Mobile Devices: The Battle for the Future
IT consumerization is all the rage.
Guest Blog : ManageEngine is now FREE.You only get what you pay for !
This is a guest post by Kenneth Gonzalez.
Change Management: Immovable object versus unstoppable force?
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Change Management: Immovable object versus unstoppable force?
4 Tips to Consolidate Your Data Center
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at 4 Tips to Consolidate Your Data Center
Changing the IT help desk landscape forever
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Changing the IT help desk landscape forever
The Seven Deadly Sins of IT Incident Management
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The Seven Deadly Sins of IT Incident Management