Today, enterprises handle 10 times more alarms than they did a decade ago. At $70,000 a year, a systems administrator costs $35 per hour. A 10-member IT team could save $875,000 over 5 years if the user interface for their IT management solution was 25 percent faster.
IT Security: The New Target for CEO Performance
As Gregg Steinhafel steps down as chairman and CEO of Target , we’re witnessing more than just an act of contrition for one of the largest and most costly data breaches — ever. We’re witnessing the evolution of data breaches, and IT security in general, as a corner office concern.
Domain Password Policies: Configuring and Auditing Correctly!
Over the past 14 years, I have been around the world helping admins, auditors, and security professionals understand how the domain password policy works in Active Directory. The default behavior has not changed in those 14 years, so you can imagine how many people I have helped, not to mention how many times I have spoken about it. So why mention it here
Fully Controlled and Closely Monitored Remote Access, a Critical Aspect of DCIM
Without proper data center remote access management, administrators invite security issues and waste time. With more organizations adopting cloud computing and virtualization, data center operations have been proliferating across the globe. This trend creates multiple challenges for data center administrators in IT organizations
Zero-day vulnerability highlights the perils of using an EOLed platform
Even before the dust from the Heartbleed bug could settle, another security bug has already rocked the Internet. Microsoft has acknowledged the vulnerability in Internet Explorer (IE) that could allow remote code execution (RCE) of PCs using the company’s browser.
The Active Directory Advisor
Welcome to the newest and coolest place to get Active Directory solutions and tips.
Guest Blog : No Such Thing as a Free Lunch?
This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced earlier this month that the basic version of their ITSM solution – ServiceDesk Plus – would now be offered free, with no licensing restrictions to current and future customers…so is this the ITSM version of a free lunch, or just a clever marketing strategy? free-lunch My first thought was “OK, what’s the catch?” ManageEngine is in the ITSM game for profit, not philanthropy, so obviously they are viewing this as a way to increase their market share and upsell this offering to higher value products, we have to assume that they are not doing this out of the goodness of their hearts! How free is ‘free’?
The Selfie Impulse
This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of Free” campaign was an instant hit, and we loved watching the surprised attendees as they marched towards the caravan loaded with free lunches. The best part
10 Tips to Improve Your Help Desk Service Experience
It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether your help desk is internal, external, or both. It doesn’t matter whether you use a paid or a free help desk tool
The lighter side of IT history