We can all fall behind on our “simple” tasks in lieu of accomplishing more difficult duties. One such task is staying on top of user accounts in Active Directory that have not been used in a while. These user accounts need to be managed to ensure that security is maintained around the use of these accounts
World Cup Soccer Meets World-Class Help Desk!
Soccer stirs the passions of fans throughout the world. And with the opening match of the 2014 FIFA World Cup Brazil just hours away, people from every field of endeavor find themselves united by a common bond that sends their emotions surging with excitement and anticipation
How ServiceDesk Plus Helps S&K Technologies Manage Its Distributed IT Infrastructure – Customer Talk
Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus . Now, one our customers, S&K Technologies, offers a video testimonial on how ServiceDesk Plus makes it an easy task to manage such distributed IT infrastructures. S&K Technologies is a federally chartered corporation owned by the Confederated Salish and Kootenai Tribes. Along with its five subsidiaries, S&K Technologies is one of the most successful tribally owned, professional and technology services companies in the United States. Steven Klepzig, senior communications engineer at S&K Technologies, talks about the ServiceDesk Plus benefits enjoyed by his IT support team
Passwords, King of Authentication: Long Live the King!
This post is a reproduction of an article I wrote that was originally published in Business Computing World . “When you play the Game of Thrones, you win or you die”. One thing that we have learnt from the popular TV show and books is that no one is safe on the throne for long before a younger, stronger, and more entitled claimant comes along to throw you off
Industry Outlook: Data Center Documentation
This article was originally published in the Data Center Journal .
Automating Privileged Group Modifications in Active Directory
Every single administrator and auditor I know is concerned about privileged groups in Active Directory being changed incorrectly.
Tips to consolidate your data center, IT Management for SMBs, the impact of the Internet of Things, and more
Is the password on its way out?
The DNA Of The Service Desk – From Customers To Strategy
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The DNA Of The Service Desk – From Customers To Strategy
Why MSPs Should Take Extra Care in Managing Client Passwords
Passwords on spreadsheets put client networks at risk, along with Managed IT service providers’ credibility and trustworthiness. Managed IT Service Providers (MSPs) deliver a variety of IT and network management services to their clients. In particular, small and medium organizations are increasingly relying on MSPs to manage part or all of their IT services
6 Reasons Why You Need Incident Management
What haunts any IT manager the most? The lack of a streamlined service process in the organization. This directly affects IT efficiency and productivity, besides the end user’s perception of IT