Is the password on its way out?
The DNA Of The Service Desk – From Customers To Strategy
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The DNA Of The Service Desk – From Customers To Strategy
Will the Real SaaS IT Help Desk Leader Please Stand Up?
Not everyone can be a leader In real life, the legacy you leave behind is the life you’ve led. As leaders in the ITSM space, we ask ourselves one question when we hold up the mirror
Improve Your IT Productivity with OpManager’s New Fluidic UI
Today, enterprises handle 10 times more alarms than they did a decade ago. At $70,000 a year, a systems administrator costs $35 per hour. A 10-member IT team could save $875,000 over 5 years if the user interface for their IT management solution was 25 percent faster.
IT Security: The New Target for CEO Performance
As Gregg Steinhafel steps down as chairman and CEO of Target , we’re witnessing more than just an act of contrition for one of the largest and most costly data breaches — ever. We’re witnessing the evolution of data breaches, and IT security in general, as a corner office concern.
Domain Password Policies: Configuring and Auditing Correctly!
Over the past 14 years, I have been around the world helping admins, auditors, and security professionals understand how the domain password policy works in Active Directory. The default behavior has not changed in those 14 years, so you can imagine how many people I have helped, not to mention how many times I have spoken about it. So why mention it here
Four Reasons Why You Must Use ManageEngine’s Free Windows Health Monitor
Have you ever wished that you had prevented an outage before it happened? Wished you could preempt such issues and had holistic monitoring software that would make things easier for you
The Selfie Impulse
This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of Free” campaign was an instant hit, and we loved watching the surprised attendees as they marched towards the caravan loaded with free lunches. The best part
The lighter side of IT history
What drives a compelling shopping experience for your IT customers?
Sometimes being a customer of an IT Department is like visiting the worst shop in the world.Imagine that you need a new mobile device but you have only one place to shop for it. You go into the shop and there is no stock on the shelves. Not just stock, but there’s no mention of the opening and closing time and no details of to how to go about ordering. There’s a telephone in the corner and you give a ring to ask whether you can order a mobile device. The customer care person on the other end isn’t too sure and has to check with someone else to get back to you.In the outside world this would seem completely crazy and undoubtedly the business loses many customers. However, this is how many IT Departments treat their customers and users every day without having a service catalog in place