Gone are the days when you carried your laptop inside data centers to fish out faulty devices. The latest OpManager Android app with its built-in QR code scanner now helps you locate the faulty devices by delivering all the required data to your finger tips, literally! The app not only makes your life easy, but also helps you monitor your data center’s performance from anywhere, at anytime. The app is absolutely free and you can download it from Play Store
Windows Phone Support Added to Desktop Central’s MDM Menu
Mobile devices are an integral part of today’s enterprises. And, Windows phones are gaining traction in many organizations
Take Control of Multi-Vendor Storage Environments with ManageEngine OpStor
Today, more enterprises are adopting a multi-vendor storage strategy to meet their exploding storage requirements. Why? Because introducing a second storage vendor helps companies get the best prices from the vendors and thereby reduces total cost of ownership by at least 15% to 25% over a five-year time frame, according to Gartner.
Six Steps to Build an Effective Help Desk Knowledge Base
John, the IT help desk manager, has been facing several productivity issues, including longer resolution times, and tickets have been piling up as a result. John thinks implementing an effective knowledge base might improve his team’s productivity. After all, a knowledge base will store resolutions, workarounds, and best practices that help reduce ticket inflows, improve resolution times, increase first call resolution rates, reduce the percentage of repeat incidents, and increase the self-service portal usage.
Auditing with Advanced Audit Policy Configuration
Within the confines of the Windows Server environment lies the group policy settings, which are the security configuration powerhouses controlling every security event. The legacy audit settings and advanced audit settings — subsets of the group policy settings — are the lifelines that help administer many events and their permissions
How ServiceDesk Plus Helps S&K Technologies Manage Its Distributed IT Infrastructure – Customer Talk
Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus . Now, one our customers, S&K Technologies, offers a video testimonial on how ServiceDesk Plus makes it an easy task to manage such distributed IT infrastructures. S&K Technologies is a federally chartered corporation owned by the Confederated Salish and Kootenai Tribes. Along with its five subsidiaries, S&K Technologies is one of the most successful tribally owned, professional and technology services companies in the United States. Steven Klepzig, senior communications engineer at S&K Technologies, talks about the ServiceDesk Plus benefits enjoyed by his IT support team
How Blessing Hospital Replaced FrontRange Heat with ServiceDesk Plus – Customer talk
Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at different points in time and whether the product live up to their expectations.
How to Find Active Directory Accounts with Expiring Passwords
Every organization has one or more user accounts — used for services, applications, development, kiosks, or even standard employees — which need to ensure the password changes or the account will lock.
Industry Outlook: Data Center Documentation
This article was originally published in the Data Center Journal .
Automating Privileged Group Modifications in Active Directory
Every single administrator and auditor I know is concerned about privileged groups in Active Directory being changed incorrectly.