Embed Code: Image originally posted on Help Desk Infographics, ManageEngine ServiceDesk Plus Share & Get a Free Poster now… Arvind Parthiban
This Week’s Five: The ITSM You Didn’t Know About!
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed.
People Problem Can Compromise a perfectly good ITIL implementation
ITIL implementation seems like a piece of cake after you complete an ITIL Certification program or after a discussion with a consultant. But when you get down to the actual implementation, you’ll find a lot of hurdles, which hinders the proper process implementation
Project Management in ITSM is not arm wrestling. It is simply thoughtful.
I know many of you would already have a separate project management tool for managing your IT and would have jumped to the conclusion that you don’t really see the need for a Project Management module in a help desk.
Customer Talk : How ServiceDesk Plus Helped Civil Air Patrol – California Wing?
Service Desk Plus Civil Air Patrol – California Wing Who is Civil Air Patrol? The Civil Air Patrol is a Nonprofit 501(c) (3) organization with three (3) primary missions Cadet Programs, Aerospace Education and Emergency Services. We have some 3500+ members in the California Wing that are involved in some way with one of those three (3) missions. Our all-volunteer Information Technology department is responsible for working with many of these members to support, maintain and implement different types of technology and/or infrastructure. With a geographic area as large as ours we have many different people involved in fulfilling those requests for support, maintenance and implementation. More information on our history can be found at the National Civil Air Patrol Website . How ServiceDesk Plus Helped Civil Air Patrol – California Wing
Your words, Your IT, Your way – ServiceDesk Plus Mobile App.
Wouldn’t life be easier, if there were an app that could simply take care of your IT help desk requests on your command?
Guest Blog : Unlearning ITIL or just using the customer’s language?
The morning after the itSMF 2012 Awards Dinner is possibly not the best time to schedule the session that was most likely to pique attendees’ interest. But Aale Roos ’ presentation on Unlearning ITIL was one that many wanted to hear, even if the initial slides were more about the well-known inaccuracies between ITIL v3 and the 2011 editions. In the wider business world, we recognize that much of the work we do leverages IT capability into the non-IT Space, although as Aale pointed out, between a new customer demand and fulfillment, there can be up to 9 disparate processes
Best Help Desk Software Award Twice in a Row
We’ve got a great news ! It’s just been a week since ServiceDesk Plus was voted as WindowsNetworking.com Readers’ Choice Award Winner in Help Desk Category and we have more good news to cheer about. We have been voted twice in a row
Best Help Desk Software Twice in a Row
We’ve got a great news ! It’s just been a week since ServiceDesk Plus was voted as WindowsNetworking.com Readers’ Choice Award Winner in Help Desk Category and we have more good news to cheer about. We have been voted twice in a row.
Rule out déjà vu with Problem Management
Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement