Sometimes being a customer of an IT Department is like visiting the worst shop in the world.Imagine that you need a new mobile device but you have only one place to shop for it. You go into the shop and there is no stock on the shelves. Not just stock, but there’s no mention of the opening and closing time and no details of to how to go about ordering. There’s a telephone in the corner and you give a ring to ask whether you can order a mobile device. The customer care person on the other end isn’t too sure and has to check with someone else to get back to you.In the outside world this would seem completely crazy and undoubtedly the business loses many customers. However, this is how many IT Departments treat their customers and users every day without having a service catalog in place
HDI 2014, the Conference Beautiful!
This year, HDI was held in Orlando, Florida, which carries the nickname “The City Beautiful.” Attending the conference for the umpteenth time, we strongly feel that HDI should adopt the moniker ” The Conference Beautiful.” It was truly a wonderful experience for all of us here at ManageEngine. With scores of people visiting us at our booth, it was a time of introductions, conversations, and intense learning. One of the highlights of HDI 2014 was our very own infotainer, Anders Boulanger, who was a busy man the entire time, showing visitors how to remove complexity and strike gold in their IT service management operations with a world-class solution like ServiceDesk Plus
Guest Blog : ManageEngine is now FREE.You only get what you pay for !
This is a guest post by Kenneth Gonzalez.
Change Management: Immovable object versus unstoppable force?
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Change Management: Immovable object versus unstoppable force?
The Seven Deadly Sins of IT Incident Management
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The Seven Deadly Sins of IT Incident Management
Introducing ServiceDesk Plus 9.0 – For a smarter help desk!
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Introducing ServiceDesk Plus 9.0 – For a smarter help desk!
Andy Mac – The ServiceDesk Plus Messenger
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Andy Mac – The ServiceDesk Plus Messenger
ServiceDesk Plus Year-End Recap: The Biggest Stories of 2013!
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at ServiceDesk Plus Year-End Recap: The Biggest Stories of 2013!
Improving the efficacy of Servicedesk Plus with Desktop Central Advanced Remote Control
Welcome to the world of remote control operations using Desktop Central. Desktop Central allows you to manage systems in remote locations using the advanced remote control feature that can be integrated with Servicedesk Plus.
Register for Pink Elephant Webinar : Is Today’s IT compatible with Tomorrow’s Social Media Consumer ?
With the worldwide social media boom, IT businesses are increasingly emphasizing on technologies and platforms to keep up with the ever-changing social media landscape as well as consumers’ demands. Customer expectations are changing in the blink of an eye