On an average day, help desk technicians battle against forgotten passwords, never-ending updates, and misplaced devices. This incessant inflow of mundane tickets can allow business-critical issues to slip under technicians’ radar. What if there was a solution to reduce the effort spent on these routine tickets, and allow help desk technicians to spend more time […]
For a Change, What Happens in Vegas Isn’t Staying in Vegas: Pink15 Annual International IT Service Management Conference and Exhibition
What happens when people from the most happening IT teams convene at the most happening place on the planet? Pink Elephant’s 19th annual international IT service management conference and exhibition provided us the answer .
5 Best Practices to Be a Successful Project Manager
As a project manager who’s been around a while you would have experienced a visit to the project guillotine. Perhaps, it was due to a massive schedule slip, budget overrun, or scope creep (or sometimes all three – now that’s total chaos). And, as a project manager, you were the first in line at the guillotine! In retrospect, you (always) get a feeling, “ If only I handled the project differently, it could have been a success
ServiceDesk Plus Beats BMC by 2:1 Margin in Readers’ Choice Awards!
“ManageEngine ServiceDesk Plus was selected the winner in the Help Desk category of the WindowsNetworking .com Readers’ Choice Awards. BMC Software Trackit and Help Desk Pilot were runner-up and second runner-up, respectively,” – windowsnetworking .com . This is the second time that our customers have voted for ServiceDesk Plus as their most preferred IT help desk software, making ServiceDesk Plus a WindowsNetworking .com Readers’ Choice Award Winner
7 Tips to Maximize IT Service Desk Performance with ServiceDesk Plus
ServiceDesk Plus has an ocean of features for all the IT service desk technicians who want to manage the complete life cycle of their tickets. However, there are some unique features that add punch to your service desk operations.
Five Reasons Your IT Help Desk Should Move Away from Spreadsheets ASAP!
IT and IT support, as we all know, have started influencing the direction of business in organizations around the world. Understanding this influence, large organizations have implemented IT help desk software to manage their IT. However, many SMEs still hesitate to implement help desk software because they lack the budget and the specialized IT staff as well as the necessary capabilities required for implementation
Four Overlooked But Highly Valuable Help Desk Questions
Sherlock Holmes has a unique power – the power of deduction. It doesn’t mean he is an extraordinary person, but just a normal guy who loves to observe keenly and look for details in his object of interest. In a scene of crime, Sherlock can see those details that normally pass by normal or ignorant eyes.
ManageEngine’s ServiceDesk Plus Is Now PinkVERIFY-Certified
It’s been a great year for ServiceDesk Plus. We made it to the Gartner Magic Quadrant for the second time in a row. And, today, we are glad to announce that ServiceDesk Plus is PinkVERIFY -certified
ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand
In the life of a help desk technician, every second can matter.
itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning
The annual conference of the IT service management forum ( itSMF ) happened in Bangalore, the Silicon Valley of India . We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM .