Tag: Network Security

Status Update – Software error in old Astaro versions

As previously communicated, on Friday August 27th we released a pattern which includes a fix for the y2k38 issue for all “old” versions (ie earlier than 7.507 and 8.001). This fix was applied successfully by the pattern script, but the script had the unwanted side effect of removing a directory on the disk. This directory contains some temporary data used internally by the Astaro system and also, on version 7 systems, it contains a copy of some system libraries.

Software error in old Astaro versions – update required

Dear Astaro Partners and Customers, We work constantly to ensure all our customers' networks are secure and connected no matter what version of the Astaro Security Gateway they are running. This is why we wanted to inform our partners and customers of an upcoming software challenge we have identified that may affect installations using older versions of the Astaro Security Gateway. Please read below: What is the issue?

The True Role of Support – not just fixing problems

I imagine that minutes after the first computer program was created the first support team was born. Over the years the association between support departments and fixing troubleshooting customer issues has become so strong that many (even some in support) believe this is the only responsibility of the support team.