Tag: NEC

Voice Quality Monitoring – Do you need it? Vote to choose if NetFlow Analyzer should have this module

Virtual workplace and telecommuting (in very simple terms, this means working from home) are 2 key words enterprises have been hearing a lot about recently. According to a study underwritten by Intel, 84% of decision makers expect demand for telework to increase in the next 3 years

Making users access Self Service Portal is as important as building the portal.

Self-Service Portal enables the users to log their tickets, track the progress of their existing tickets and search articles/solutions from the Knowledge Base, without even contacting the help desk. In simple words, it allows end users to get assistance, around the clock.