As our ServiceDesk Plus team constantly focuses on what’s next, it’s easy to lose sight of how far we’ve come. Looking in the rear view, 2014 was a fantastic year for us filled with major releases/upgrades, user conferences, trade shows, webinars, major revamps and most importantly, a pioneering move of making the Standard Edition free for all our users that saw a huge spike in downloads and sign ups. We’re also proud to see how much of our roadmap we’ve covered with numerous features and integrations guided by constant feedback from our customers
ServiceDesk Plus Now Brings Advanced Analytics
This holiday season, we bring you good news: ServiceDesk Plus is now integrated with Zoho Reports. This integration will empower you to analyze and generate advanced reports on IT service desk data. Zoho Reports is an online business intelligence and reporting platform from Zoho.com .
Windows Desktop Naming Convention Unveiled
I was sitting in an interview in Dubai, UAE , discussing the finer points of Active Directory, provisioning users, user life cycle management, monitoring AD changes, recovering from AD changes, etc. During our conversation, we got onto the issue of Windows desktops and the history of Microsoft and the desktop. We noticed that there is a distinct pattern of good and not-so-good (OK, in some cases AWFUL) operating systems.
Securing Active Directory Delegations Challenge
I have a challenge for you this week! After all, everyone loves a challenge. This one is to verify that your Active Directory is secure and to show you how to verify your security in the future
Help Desk Humor: Confessions from the People Running Your IT
1. The issue can be fixed in an hour or a day or a week based on your tone 2. I know which sites you browse and what you download 3.
Big Data in ITSM
When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data. Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models.
Free Tools that Keep Your Websites Reliable
Yes, I admit it, I went to Google to learn about network and site reliability. And, guess what time I did that? At 2 in the morning
Powershell Scripting and Disasters!
So I am at a conference recently in Arizona and an attendee says to me that they used Powershell to update the email address for 100 existing Active Directory users. This is quite simple using Powershell , according to the attendee
Desktop Central Integrates with Help Desk Software Again
Seeing the exponential growth of IT demands in the recent past, haven’t you ever wished that your desktop management and help desk solutions were integrated?
OpManager Adds SIEM Plug-in: Integrate Your Data Center Security and Performance Management
Security threats are on the rise.Needless to say, the impact of security breaches has serious business consequences. Besides the cost of data loss, data breaches tarnish your business brand by causing business discontinuity, compliance violations and customer distrust.