We took a quick vacation but TTMT is back! ManageEngine continues our weekly blog series called Talk to ME Tuesday. Each week we discuss interesting topics from the world of technology with you, the people that live and breathe it everyday
Guest Blog : ServiceDesk Plus – An Evolution
When I started at my current employer, help desk requests were handled by a shared e-mail box.
Email Is Down, and It’s Not Just Sandy’s Fault – Why Social Apps Are Better for Your Business
When Hurricane Sandy flooded the streets of lower Manhattan, millions of email users were cut off from their servers — and not just in Manhattan. A number of service providers whose services were knocked out support business customers all over the world
Guest Blog : Change management – Inside Servicedesk Plus PRO
There is no excuse for not having Change management. If you are a one man band or if you have a very small team, you are most likely very busy man. Not only do you have to work on day to day user requests, you also have look after the servers, update windows clients, windows servers, spam filtering for email system, look after exchange or similar, look after virtual infrastructure, Citrix clients…
Realize the cost and time you can save with Desktop Central’s ROI Calculator
Today’s market advantage is, for a given problem you have lot of tools available, but the irony is not able to choose right ones. Analyzing every tool is not a quick way to get the right solution.
Guest Blog : Modification management – Inside ServiceDesk PRO
In part one, we saw how can we can handle bug management in ServiceDesk Plus . If you have a need to manage bugs, then most likely you need to manage modifications to the system as well. Modifications to the system (ERP, Finance, Warehousing, POS…) are very important, not only do they benefit your company by extending functionality to the system or maybe speeding up to process, they also cost a lot of money.
Guest Blog: North Mississippi State Hospital near 100% uptime with OpManager
Christopher M. Bozek MCSE, CNA Systems Manager North Mississippi State Hospital Like so many other companies around the country, we are trying to do more with less money, equipment, and personal. We have found several ManageEngine products that make this process more manageable for IT while giving our users a smooth computing experience.
Desktop Central is, now available in Mandarin
Desktop central is a systems management product that enables to manage Desktops, Laptops and mobile devices. With Desktop Central you can perform Software Deployment , Patch Management , Asset Management , Remote Desktop Sharing , Service Pack Deployment , Configurations , Active Directory Reports , User Logon Reports and Windows System Tools , which is now available in Mandarin. In addition to Server and desktop management, Desktop Central also enables managing your mobile devices to perform Profile Management , Asset Management , App Management , and Security Management .
Guest Blog : PAPER TIGERS in IT Service Management
One of the most ignored fields of IT management is Operations Management . It took ITIL until 2007 before recognizing it even as a topic, but we still lack a lot of information about the Operations Management process.
From Dungeon to Corner Office: Evolution of the CIO
Last week, I attended the 2012 Midmarket CIO Forum. It got me thinking about how dramatically IT and the role of the chief information officer (CIO) have evolved. My first introduction to the world of IT was back in the late eighties