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Guest Blog : No Such Thing as a Free Lunch?
This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced earlier this month that the basic version of their ITSM solution – ServiceDesk Plus – would now be offered free, with no licensing restrictions to current and future customers…so is this the ITSM version of a free lunch, or just a clever marketing strategy? free-lunch My first thought was “OK, what’s the catch?” ManageEngine is in the ITSM game for profit, not philanthropy, so obviously they are viewing this as a way to increase their market share and upsell this offering to higher value products, we have to assume that they are not doing this out of the goodness of their hearts! How free is ‘free’?
Four Reasons Why You Must Use ManageEngine’s Free Windows Health Monitor
Have you ever wished that you had prevented an outage before it happened? Wished you could preempt such issues and had holistic monitoring software that would make things easier for you
The Selfie Impulse
This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of Free” campaign was an instant hit, and we loved watching the surprised attendees as they marched towards the caravan loaded with free lunches. The best part
SITS witnessed such thing as a free lunch!
They say there’s no such thing as a free lunch. They also say there’s always a cost; you get what you pay for; and there must be a catch if someone is giving away something for free. At ManageEngine, we say that’s not always the case.
10 Tips to Improve Your Help Desk Service Experience
It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether your help desk is internal, external, or both. It doesn’t matter whether you use a paid or a free help desk tool
The lighter side of IT history
The Heartbleed Bug: How to Mitigate Risks with Better Password Management
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – As the dust begins to settle down on the Heartbleed bug, it is time to critically assess the password management practices in your organization.
What drives a compelling shopping experience for your IT customers?
Sometimes being a customer of an IT Department is like visiting the worst shop in the world.Imagine that you need a new mobile device but you have only one place to shop for it. You go into the shop and there is no stock on the shelves. Not just stock, but there’s no mention of the opening and closing time and no details of to how to go about ordering. There’s a telephone in the corner and you give a ring to ask whether you can order a mobile device. The customer care person on the other end isn’t too sure and has to check with someone else to get back to you.In the outside world this would seem completely crazy and undoubtedly the business loses many customers. However, this is how many IT Departments treat their customers and users every day without having a service catalog in place
Take Heart, ManageEngine Products Are Not Vulnerable to The Heartbleed Bug
Except the most recent version of Desktop Central (build 90000), no other ManageEngine product is vulnerable to the Heartbleed bug.