ITIL implementation seems like a piece of cake after you complete an ITIL Certification program or after a discussion with a consultant. But when you get down to the actual implementation, you’ll find a lot of hurdles, which hinders the proper process implementation
Why You Need to Integrate IT Operations and IT Service Management
In a previous article, I wrote about the need for application-aware network performance management (AA-NPM) tools. With tools that can manage the entire range of infrastructure and applications, we can manage the delivery of services more effectively and responsively — which is better for an organization, better for IT, better for everyone
Guest Blog : Unlearning ITIL or just using the customer’s language?
The morning after the itSMF 2012 Awards Dinner is possibly not the best time to schedule the session that was most likely to pique attendees’ interest. But Aale Roos ’ presentation on Unlearning ITIL was one that many wanted to hear, even if the initial slides were more about the well-known inaccuracies between ITIL v3 and the 2011 editions. In the wider business world, we recognize that much of the work we do leverages IT capability into the non-IT Space, although as Aale pointed out, between a new customer demand and fulfillment, there can be up to 9 disparate processes
Rule out déjà vu with Problem Management
Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement
Who said ITIL is boring ?
ITIL Comical Calendar for Free We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars
Coming clean on ITSM
12 steps to…5 principles of…7 methods of… Most of us prefer life to be placed in neatly categorised boxes.
Owning the Distribution of Release Notes
“ The release notes are written by the development/testing teams, but who should be distributing them out to users? Same team who have written the release notes? Release/Change Management teams
Change Journey through ITIL processes
At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change.
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Improving Service Response – ITSM webinar series #2
The ITSM webinar series, organized by ManageEngine, with Rob England (aka IT Skeptic) as the speaker, will be presented in 6 parts. The second series discusses about Improved Service Response – requests and incidents.