This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced earlier this month that the basic version of their ITSM solution – ServiceDesk Plus – would now be offered free, with no licensing restrictions to current and future customers…so is this the ITSM version of a free lunch, or just a clever marketing strategy? free-lunch My first thought was “OK, what’s the catch?” ManageEngine is in the ITSM game for profit, not philanthropy, so obviously they are viewing this as a way to increase their market share and upsell this offering to higher value products, we have to assume that they are not doing this out of the goodness of their hearts! How free is ‘free’?
The Selfie Impulse
This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of Free” campaign was an instant hit, and we loved watching the surprised attendees as they marched towards the caravan loaded with free lunches. The best part
SITS witnessed such thing as a free lunch!
They say there’s no such thing as a free lunch. They also say there’s always a cost; you get what you pay for; and there must be a catch if someone is giving away something for free. At ManageEngine, we say that’s not always the case.
The lighter side of IT history
Guest Blog : ManageEngine is now FREE.You only get what you pay for !
This is a guest post by Kenneth Gonzalez.
The Seven Deadly Sins of IT Incident Management
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The Seven Deadly Sins of IT Incident Management
Introducing ServiceDesk Plus 9.0 – For a smarter help desk!
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Introducing ServiceDesk Plus 9.0 – For a smarter help desk!
Improving End-User Satisfaction with Help Desk Management Tools
For more information: http://bit.ly/Help_Desk_Management SolarWinds Help Desk management products can help your IT team reduce time-to-resolution on service …
Improving the efficacy of Servicedesk Plus with Desktop Central Advanced Remote Control
Welcome to the world of remote control operations using Desktop Central. Desktop Central allows you to manage systems in remote locations using the advanced remote control feature that can be integrated with Servicedesk Plus.
This Week’s Five: The ITSM You Didn’t Know About!
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed.