This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced earlier this month that the basic version of their ITSM solution – ServiceDesk Plus – would now be offered free, with no licensing restrictions to current and future customers…so is this the ITSM version of a free lunch, or just a clever marketing strategy? free-lunch My first thought was “OK, what’s the catch?” ManageEngine is in the ITSM game for profit, not philanthropy, so obviously they are viewing this as a way to increase their market share and upsell this offering to higher value products, we have to assume that they are not doing this out of the goodness of their hearts! How free is ‘free’?
Guest Blog : ManageEngine is now FREE.You only get what you pay for !
This is a guest post by Kenneth Gonzalez.
The Seven Deadly Sins of IT Incident Management
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The Seven Deadly Sins of IT Incident Management
Introducing ServiceDesk Plus 9.0 – For a smarter help desk!
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Introducing ServiceDesk Plus 9.0 – For a smarter help desk!
Improving the efficacy of Servicedesk Plus with Desktop Central Advanced Remote Control
Welcome to the world of remote control operations using Desktop Central. Desktop Central allows you to manage systems in remote locations using the advanced remote control feature that can be integrated with Servicedesk Plus.
Different Kinds of Help Desk Callers – Helpdesk Humour
Embed Code: Image originally posted on Help Desk Infographics, ManageEngine ServiceDesk Plus Share & Get a Free Poster now… Arvind Parthiban
This Week’s Five: The ITSM You Didn’t Know About!
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed.
People Problem Can Compromise a perfectly good ITIL implementation
ITIL implementation seems like a piece of cake after you complete an ITIL Certification program or after a discussion with a consultant. But when you get down to the actual implementation, you’ll find a lot of hurdles, which hinders the proper process implementation
Project Management in ITSM is not arm wrestling. It is simply thoughtful.
I know many of you would already have a separate project management tool for managing your IT and would have jumped to the conclusion that you don’t really see the need for a Project Management module in a help desk.
Guest Blog : Unlearning ITIL or just using the customer’s language?
The morning after the itSMF 2012 Awards Dinner is possibly not the best time to schedule the session that was most likely to pique attendees’ interest. But Aale Roos ’ presentation on Unlearning ITIL was one that many wanted to hear, even if the initial slides were more about the well-known inaccuracies between ITIL v3 and the 2011 editions. In the wider business world, we recognize that much of the work we do leverages IT capability into the non-IT Space, although as Aale pointed out, between a new customer demand and fulfillment, there can be up to 9 disparate processes