What haunts any IT manager the most? The lack of a streamlined service process in the organization. This directly affects IT efficiency and productivity, besides the end user’s perception of IT
Coming clean on ITSM
12 steps to…5 principles of…7 methods of… Most of us prefer life to be placed in neatly categorised boxes.
Change Journey through ITIL processes
At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change.
Help Desk Tips & Tricks – When to merge tickets & when to engage Problem Management.
I know most of you are using ServiceDesk Plus in the right way, however in few of our customer environments I found certain features are used improperly. So I have started a series of tips & tricks blogs to use ServiceDesk Plus features efficiently.