In the current digital era, enterprises across the world heavily rely on information systems for day-to-day operations and for accessing business-related data. In essential institutions, such as banking and financial, health, and government, protecting information is critical and any security mishap could disrupt daily operations. The intention of attackers is to either deny services until […]
ManageEngine recognized as November 2019 Gartner Peer Insights Customers’ Choice for IT service management tools
ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice for IT service management tools! This is a testament to the extensive ITSM capabilities of […]
‘Revolution’ Crimeware & EMV Replay Attacks
In October 2014, KrebsOnSecurity examined a novel “replay” attack that sought to exploit implementation weaknesses at U.S. financial institutions that were in the process of transitioning to more secure chip-based credit and debit cards
ServiceDesk Plus in Gartner Magic Quadrant 2014 : All the Assurance You Need
For the second consecutive year, ManageEngine ServiceDesk Plus is featured as a niche player in the Gartner Magic Quadrant 2014 for IT Service Support Management (ITSSM) Tools*. We believe this shows our commitment to provide the best-in-class help desk solution to our customers.
How MSPs Can Monetize Mobile Device Management Effectively
The service industry is all about understanding customer needs and offering the best solution possible in a given situation. It is absolutely essential to understand the trends and the changing needs of the market to service the customers
This Week’s Five: Security Begins At Home
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic every week. This week, we explore the risks of security breach and importance of data protection in enterprise networks. Cyber thieves of all kinds have made the lives of the people in charge of data security miserable; except when they get caught.
Voices that matter – Identity and Access Management
Lately, the digital identities of users have evolved into playing a significant role in specifying how users interact with computer networks, thus making the IAM programs more and more complex. Identity and Access Management has become one of the most celebrated, and at the same time, dreaded term in IT management. In the present days of cutting-edge technology, IAM has evolved into a branch of science and has been perceived as a very difficult process
Guest Blog : Helping yourself to IT support
The changing face of the Service Desk The role of the traditional service desk has been to provide a centralised and consistent function to help resolve issues, problems and fulfil requests. However the role and face of a modern service desk is changing. We see an increasing trend across many organisations for users to become more self-sufficient