This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of Free” campaign was an instant hit, and we loved watching the surprised attendees as they marched towards the caravan loaded with free lunches. The best part
10 Tips to Improve Your Help Desk Service Experience
It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether your help desk is internal, external, or both. It doesn’t matter whether you use a paid or a free help desk tool
The lighter side of IT history
The Heartbleed Bug: How to Mitigate Risks with Better Password Management
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – As the dust begins to settle down on the Heartbleed bug, it is time to critically assess the password management practices in your organization.
Take Heart, ManageEngine Products Are Not Vulnerable to The Heartbleed Bug
Except the most recent version of Desktop Central (build 90000), no other ManageEngine product is vulnerable to the Heartbleed bug.
Four Reasons You Must Use ManageEngine’s Free Ping Tool
A ping tool such as the ManageEngine Free Ping Tool helps you monitor network connections, devices, and websites. Our tool uses the Internet Control Message Protocol (ICMP) to reach computers and network devices and, in turn, verify whether IP addresses exist and can accept web requests. The mobile version of our ping tool lets you ping computers and devices while you’re on the move.
Desktops vs. Mobile Devices: The Battle for the Future
IT consumerization is all the rage.
Change Management: Immovable object versus unstoppable force?
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Change Management: Immovable object versus unstoppable force?
Changing the IT help desk landscape forever
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Changing the IT help desk landscape forever
The Seven Deadly Sins of IT Incident Management
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The Seven Deadly Sins of IT Incident Management