This article was originally published in the Data Center Journal .
Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team does all day is solve tickets, so he thinks reducing the “cost per ticket” could be a good starting point. To help John in his mission, we decided to tell him a little about this metric and what he could do to achieve a leaner IT help desk. Why cost per ticket? IT support is considered a cost center in most organizations and usually the first to get a budget cut during a financial downturn. Therefore, IT support must remain efficient even when IT spending is reduced. Cost per ticket is one key metric that helps the IT support analyze their efficiency in handling tickets within a given budget
Automating Privileged Group Modifications in Active Directory
Every single administrator and auditor I know is concerned about privileged groups in Active Directory being changed incorrectly.
Why MSPs Should Take Extra Care in Managing Client Passwords
Passwords on spreadsheets put client networks at risk, along with Managed IT service providers’ credibility and trustworthiness. Managed IT Service Providers (MSPs) deliver a variety of IT and network management services to their clients. In particular, small and medium organizations are increasingly relying on MSPs to manage part or all of their IT services
How to Create User Accounts Efficiently in Active Directory
For years, it has perplexed me how inefficient it is to use Active Directory Users and Computers (ADUC) to create users. Forcing me to first create a user based on the “mandatory schema attributes,” so I can then configure the “optional schema attributes” is not efficient. You all know what I am talking about, right?
Improve Your IT Productivity with OpManager’s New Fluidic UI
Today, enterprises handle 10 times more alarms than they did a decade ago. At $70,000 a year, a systems administrator costs $35 per hour. A 10-member IT team could save $875,000 over 5 years if the user interface for their IT management solution was 25 percent faster.
A Leading Indian Cement Company Adopts Desktop Central, Improves Desktop Operational Efficiency by 60 percent
Here’s a case study that talks about how Desktop Central made all the difference to a leading Indian cement company. We’ll discuss in detail how the company improved its desktop management operations and managed a diverse array of devices and simplified the work of the system administrators
Zero-day vulnerability highlights the perils of using an EOLed platform
Even before the dust from the Heartbleed bug could settle, another security bug has already rocked the Internet. Microsoft has acknowledged the vulnerability in Internet Explorer (IE) that could allow remote code execution (RCE) of PCs using the company’s browser.
The Active Directory Advisor
Welcome to the newest and coolest place to get Active Directory solutions and tips.
Guest Blog : No Such Thing as a Free Lunch?
This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced earlier this month that the basic version of their ITSM solution – ServiceDesk Plus – would now be offered free, with no licensing restrictions to current and future customers…so is this the ITSM version of a free lunch, or just a clever marketing strategy? free-lunch My first thought was “OK, what’s the catch?” ManageEngine is in the ITSM game for profit, not philanthropy, so obviously they are viewing this as a way to increase their market share and upsell this offering to higher value products, we have to assume that they are not doing this out of the goodness of their hearts! How free is ‘free’?