ITIL implementation seems like a piece of cake after you complete an ITIL Certification program or after a discussion with a consultant. But when you get down to the actual implementation, you’ll find a lot of hurdles, which hinders the proper process implementation
Project Management in ITSM is not arm wrestling. It is simply thoughtful.
I know many of you would already have a separate project management tool for managing your IT and would have jumped to the conclusion that you don’t really see the need for a Project Management module in a help desk.
Rule out déjà vu with Problem Management
Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement
Talk to ME Tuesday: Using ManageEngine to Run a Security Company with an IT Staff of Two
ManageEngine continues our weekly blog series called Talk to ME Tuesday. Each week we discuss interesting topics from the world of technology with you, the people that live and breathe it everyday. Years ago, Scott Rich, now VP of IT for Avantguard Monitoring Centers , a wholesale alarm monitoring central station, started a company of his own.