I have a challenge for you this week! After all, everyone loves a challenge. This one is to verify that your Active Directory is secure and to show you how to verify your security in the future
Solving a Cyber Crime Case Like Sherlock Holmes
IT security managers lay a lot of emphasis on conducting log forensics investigations. According to the SANS 2013 Digital Forensics Survey , 57% of the respondents said that they conduct forensic investigations to “find and investigate incidents as they are occurring” and 75% of the respondents said they conduct forensic investigations to “find and investigate incidents after the fact”. Detecting the activity of hackers is never easy
AD Admins: Are you prepared for the worst?
One of Aesop’s greatest fables, titled ‘The Ant and the Grasshopper’, teaches us a priceless lesson for life – it is best to be prepared for the future. While the grasshopper makes merry dancing and singing during summer, the ant diligently stashes away every bit of food it can save
Active Directory Admins: Someone Has To Work Over Thanksgiving!
Happy Thanksgiving! I hope everyone reading enjoys too much turkey, ham (my favorite), stuffing (my favorite), mashed potatoes, sweet potatoes (my favorite), and pie. I also hope you are able to spend time with those who you have not seen much of over the year due to work and distance
ManageEngine’s ServiceDesk Plus Is Now PinkVERIFY-Certified
It’s been a great year for ServiceDesk Plus. We made it to the Gartner Magic Quadrant for the second time in a row. And, today, we are glad to announce that ServiceDesk Plus is PinkVERIFY -certified
Auditing vs. Monitoring of Active Directory
I just finished a class where I had both auditors and administrators in attendance.
ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand
In the life of a help desk technician, every second can matter.
itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning
The annual conference of the IT service management forum ( itSMF ) happened in Bangalore, the Silicon Valley of India . We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM .
Help Desk Humor: Confessions from the People Running Your IT
1. The issue can be fixed in an hour or a day or a week based on your tone 2. I know which sites you browse and what you download 3.
Big Data in ITSM
When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data. Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models.