Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at different points in time and whether the product live up to their expectations. Here’s one such thorough and an honest opinion from one of our customers.

Todd Haverstock, administrative director of  Infrastructure Services at Blessing Hospital, tells us why he shifted from FrontRange Heat to ServiceDesk Plus.  In this video, he talks about the crisis his help desk had to face before they adopted ServiceDesk Plus. He also describes how ServiceDesk Plus, helped resolve the crisis and optimized the help desk performance.

Curious to know what challenges Blessing Hospital faced and what difference ServiceDesk Plus made? Watch the following video and find out!

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The original article/video can be found at How Blessing Hospital Replaced FrontRange Heat with ServiceDesk Plus – Customer talk